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Orders and returns:
If you wish to cancel an order which has not been dispatched, you must contact us by email or telephone.
If the item has already been dispatched then please follow our returns policy below.
Once the item has been dispatched and if you are not happy with your item or do not wish to keep your item you may cancel your order within 7 working days from the day of delivery; however, we must be notified in writing by email to firstname.lastname@example.org of your intention to cancel.
After notification we will issue you a returns number that you must quote on the paperwork when returning the goods.
Goods must be returned including all accessories.
Goods must be complete. (e.g. if you have opened the box to examine the product please try and do so without damaging the box and packaging or damaging the product in any way) and must be re-packaged as received.
If the goods returned are not complete and if parts are missing, we will not accept these back under the above terms and the goods will be returned back to you and the cost of delivery charged to your account.
Goods must be received by our returns department within 30 days from authorization. We are unable to accept returns of un-wanted and non-faulty items after the 30 days.
It is your responsibility to return the unwanted items at your expense and risk. You may only return your items through registered couriers. Returns will not be accepted without prior authorization. The returns authorization is valid for up t 30 days only. Goods sent back to us without prior authorization will be returned back to you and the cost of delivery charged to your account.
If you have failed to take delivery for the item, then there will be a re-delivery charge.
Courier damaged items & boxes:
On delivery of the item, before signing for the goods, please inspect if the box or the item looks damaged.
If the items or box looks damaged, you must state damaged on the paperwork, and you may refuse the delivery from the courier, failure to do this will result in your claim being rejected.